Return & Exchange :(

 Return Refund Exchange :(

Return
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery

Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchange
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hi@faithowl.com and send your item to: Flat 2105, Yu Ting House, Yu Chui Court,, Shatin, Hong Kong

Return address
To return your product, you should mail your product to:

Faith Owl, Flat 2105, Yu Ting House,Yu Chui Court,, Shatin, Hong Kong SAR China